Have we seen the end of human receptionists at the front desk? Has AI in customer-facing processes removed the need for human receptionists? Reception work has always been technology-assisted. Switchboards replaced runners, voicemail handled missed calls, and digital calendars simplified scheduling. AI is now taking over, so could we be witnessing the final phase of this long evolution? Modern AI reception systems can answer incoming calls, route them intelligently, book appointments,...

The new National Minimum Wage (NMW) and National Living Wage (NLW) become effective from the beginning of April. These changes have significant consequences for workers, employers and the national economy. However, at a time of rapid geopolitical change, soaring energy costs and exponential adoption of AI, UK workers may continue to feel that they are running to stand still. As we turned into 2026, early signs were that growth was likely, with inflation falling towards the government’s 2%...

April 6th marks the next major milestone in the rollout of reforms under the Employment Rights Act 2025. We comment on these changes, and what businesses and their HR departments should be doing in preparation. Major reforms to parental rights, day-one employment rights and statutory sick pay (SSP) are coming next month. Here’s a look at each in more detail, together with a summary of what businesses can do to ensure that they remain compliant with the new legislation. 1. Statutory Sick...